Free CMQ/OE Practice Test
1. One impediment to leading to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, rather than because of any fundamental areas of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational elements of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach by which individuals add their knowledge with a common storehouse (like a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools which are not a proprietary section of the methodology. Which of the outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers in a factory called Hawthorne Works noisy . section of the last century. Case study discovered that when workers know they’re being monitored in an cmq/oe certification, the outcome of the experiment are usually distinct from those achieved by workers enjoying a similar experiment that are unaware they are being monitored. Sometimes the gap is positive, and sometimes the gap is negative, but when workers know they’re being observed in an experiment, the outcome will often be skewed, and this must be taken into consideration.
2. B: Hr management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many people have described as a pyramid. At the end will be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that it’s impossible for those to own objective of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach by which individuals add their knowledge with a common storehouse (like a database) can be described as codification strategy, or push strategy. Another answer option is all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, will be used as part of 5 Whys method of getting to the foundation of a problem. The diagram concept was created by Kaoru Ishikawa, and it’s also frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually utilized in the style of employee training programs.
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