Free CMQ/OE Practice Test
1. One impediment to contributing to effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, instead of on account of any fundamental facets of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational portions of which of those management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The information management approach through which individuals add their knowledge to a common storehouse (say for example a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools which aren’t a proprietary part of the methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers at the factory called Hawthorne Works during the early part of the last century. The analysis learned that when workers know they’re being monitored within the experiment, the outcomes with the experiment are generally different than those achieved by workers taking part in the same experiment that are unaware that they are being monitored. Sometimes the real difference is positive, and often the real difference is negative, but when workers know they’re being observed within the experiment, the results tend to be skewed, and this have to be taken into consideration.
2. B: Hr management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have described as a pyramid. In the bottom are the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow believed that fat loss for people to own purpose of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach through which individuals add their knowledge to a common storehouse (say for example a database) can be described as codification strategy, or push strategy. The other answer choices are all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, can be included in the 5 Whys method of dealing with the root of an problem. The diagram concept was created by Kaoru Ishikawa, in fact it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is recognized as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently used in the appearance of employee training programs.
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