Manager of Quality & Organizational Excellence Accreditation

Free CMQ/OE Practice Test

1. One impediment to causing effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and not due to any fundamental aspects of the experiment. This is called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational aspects of which of the management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The knowledge management approach through which individuals add their knowledge with a common storehouse (for instance a database) is known as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it uses many tools that are not an exclusive part of the methodology. Which of the outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is called the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works noisy . part of the last century. The research discovered that when workers know they’re being monitored in an cmq oe essay questions, the results in the experiment tend to be diverse from those achieved by workers taking part in the same experiment who’re unaware that they are being monitored. Sometimes the difference is positive, and frequently the difference is negative, however, if workers know they’re being observed in an experiment, the results are often skewed, and this have to be taken into consideration.

2. B: Hr management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have referred to as a pyramid. In the bottom are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow believed that no one is able for folks to offer the objective of meeting their higher-level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach through which individuals add their knowledge with a common storehouse (for instance a database) is known as a codification strategy, or push strategy. The other answer option is all instruments or strategies frequently used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, would be included in 5 Whys technique for progressing to the foundation of a problem. The diagram concept was created by Kaoru Ishikawa, and it is frequently used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in design for employee training programs.
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