Free CMQ/OE Practice Test
1. One impediment to bringing about effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and never because of any fundamental elements of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational aspects of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach where individuals add their knowledge into a common storehouse (say for example a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools that aren’t an exclusive part of the methodology. Which of the outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers in a factory called Hawthorne Works noisy . part of the twentieth century. The research found out that when workers know they’re being monitored during an experiment, the results from the experiment usually are diverse from those achieved by workers enjoying the same experiment who’re unaware that they’re being monitored. Sometimes the real difference is positive, and quite often the real difference is negative, but when workers know they’re being observed during an experiment, the final results in many cases are skewed, this also should be taken into consideration.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which a lot of people have referred to as a pyramid. In the bottom will be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow believed that it’s impossible for individuals to own purpose of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach where individuals add their knowledge into a common storehouse (say for example a database) is known as a codification strategy, or push strategy. The opposite answer option is all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, would be used as part of 5 Whys technique for dealing with the basis of a problem. The diagram concept originated by Kaoru Ishikawa, which is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually employed in the appearance of employee training programs.
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