Free CMQ/OE Practice Test
1. One impediment to contributing to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and not because of any fundamental areas of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational portions of which of such management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The ability management approach where individuals add their knowledge with a common storehouse (for instance a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools which are not an exclusive area of the methodology. Which of such outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers with a factory called Hawthorne Works in early area of the last century. Case study found out that when workers know they’re being monitored within the experiment, the outcomes with the experiment are generally diverse from those achieved by workers taking part in much the same experiment who are unaware that they are being monitored. Sometimes the difference is positive, and quite often the difference is negative, however when workers know they’re being observed within the experiment, the results are often skewed, this also must be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have described as a pyramid. Towards the bottom are the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow considered that it’s impossible for those to get the goal of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach where individuals add their knowledge with a common storehouse (for instance a database) can be described as codification strategy, or push strategy. The other answer option is all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, will be used as part of 5 Whys way of addressing the basis of an problem. The diagram concept originated by Kaoru Ishikawa, and it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is called the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in the style of employee training programs.
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