Free CMQ/OE Practice Test
1. One impediment to leading to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and not due to any fundamental elements of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational portions of which of such management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The information management approach through which individuals add their knowledge to a common storehouse (like a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which aren’t a proprietary section of the methodology. Which of such outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers in a factory called Hawthorne Works noisy . section of the twentieth century. The research discovered that when workers know they’re being monitored throughout an experiment, the outcome with the experiment are usually distinct from those achieved by workers enjoying much the same experiment who are unaware that they’re being monitored. Sometimes the difference is positive, and frequently the difference is negative, however when workers know they’re being observed throughout an experiment, the outcomes tend to be skewed, this also should be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many individuals have identified as a pyramid. At the end would be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow considered that no one is able for people to achieve the goal of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach through which individuals add their knowledge to a common storehouse (like a database) is actually a codification strategy, or push strategy. One other answer option is all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, could be used as part of 5 Whys way of dealing with the main of your problem. The diagram concept was made by Kaoru Ishikawa, which is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently employed in the style of employee training programs.
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