Free CMQ/OE Practice Test
1. One impediment to leading to effective change is the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and never due to any fundamental facets of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational elements of which of those management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The knowledge management approach where individuals add their knowledge to a common storehouse (like a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t an exclusive part of the methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works in the early part of the 20th century. The analysis discovered that when workers know they’re being monitored in an experiment, the outcome from the experiment tend to be diverse from those achieved by workers taking part in a similar experiment who will be unaware that they are being monitored. Sometimes the difference is positive, and frequently the difference is negative, however when workers know they’re being observed in an experiment, the results in many cases are skewed, and also this must be considered.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have called a pyramid. In the bottom will be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that just isn’t possible for those to own goal of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach where individuals add their knowledge to a common storehouse (like a database) can be described as codification strategy, or push strategy. Another answer choices are all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, can be used as part of the Five Whys method of getting to the basis of a problem. The diagram concept originated by Kaoru Ishikawa, in fact it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be employed in the style of employee training programs.
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