Free CMQ/OE Practice Test
1. One impediment to causing effective change is the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, instead of as a result of any fundamental facets of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational elements of which of these management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach by which individuals add their knowledge with a common storehouse (such as a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools that are not a proprietary section of the methodology. Which of these outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at the factory called Hawthorne Works noisy . section of the last century. The study discovered that when workers know they’re being monitored throughout an experiment, the results from the experiment tend to be distinct from those achieved by workers getting involved in much the same experiment that are unaware that they’re being monitored. Sometimes the real difference is positive, and often the real difference is negative, when workers know they’re being observed throughout an experiment, the results are often skewed, this also should be taken into consideration.
2. B: Hr management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which many people have referred to as a pyramid. In the bottom are the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow believed that no one is able for those to achieve the objective of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach by which individuals add their knowledge with a common storehouse (such as a database) works as a codification strategy, or push strategy. Another answer choices all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be used as part of 5 Whys way of dealing with the main of a problem. The diagram concept originated by Kaoru Ishikawa, and it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is called the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be used in the appearance of employee training programs.
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